Please save all merchandise, packaging, and cartons.  Not doing so may impact your damage claim and result in a second merchandise charge.
Claims for UPS, FedEx, & USPS: Should you encounter damaged merchandise, please contact you’re A&E Cage Company sales representative immediately.  A&E will file the damage claim for you and explain to you the process for replacement.  Please note we can not file a claim for 3rd party shipping accounts.
Claims for Common Carrier: Please open, inspect, and count all cartons upon delivery before the transportation agent leaves the premises.  Any damage, no matter how slight, to the pallet or cartons must be noted on both copies of the delivery receipt.  Also, pictures detailing the shipment and damage would be appreciated to help expedite the settlement of your claim.  All the above should be completed before you sign for the shipment and allow the driver to leave.  Please contact your sales representative at once and forward any images of damage.  We will file the damage claim for you and explain the process for replacement.  PLEASE NOTE: IN MOST CASES, CONCEALED DAMAGE CLAIMS WILL BE DENIED BY THE CARRIER.  We will do everything possible to assist you in your claim, but we cannot be held responsible for loss or damage after delivery to the common carrier.

Merchandise to be returned for credit must first be approved in writing by our customer service department.  Please call to obtain a return authorization number first, before returning any merchandise.  This way we will be able to properly service and credit your return.  Some items may be subject to a 15% restocking charge.  All returns must be in resalable as new condition with all freight charges being prepaid.  No merchandise over 30 days old will be accepted for return.  All returns must be in original packaging and cartons.